Host Role Instructions

**Please be sure to adjust the video to the highest resolution possible**

Event Set up

1. At least 15 minutes before the start time, the event specialist will log onto the interface to get folks signed in.

2. Log into the full control panel by using the link provided to your office for the event in either Mozilla Firefox or Google Chrome.

3. Put in your actual name to identify you for the event:

4. Be sure to mute the chat notification if you have speakers on your computer.

5. Dial the host role phone number from a landline phone and put in the corresponding pin when prompted.

6. Identify the line to the event specialist. This is very important for the Member's line.

7. In the interface click over to the host view and change the setting to view screened only questions.

Starting the event

1. Roughly three minutes before the event start time the event specialist will confirm that it is ok to start the dials.

2. Once around 100 people are on the call the event special will count down (3 - 2 - 1) and then a recording will play (The music hold has ended, call is live) and then the host or moderator will need to begin speaking as the event has begun.

During the event

1. When you want to let someone talk, click ‘live’ to let them speak.

2. When you’re done with a person, click ‘done’ several seconds before moving on to the next caller.

Reminders

• At the beginning and throughout the call the speaker/moderator should say: “If you would like to ask a question please press *3 (Star three) on your keypad.”

• Have at least 5 minutes of introductory text while the calls are going out and questions are getting screened.

• Create any poll questions used in advance or at the start of the call instead of right before you need them.

• We recommend using a computer connected with an ethernet connection and a landline phone to eliminate any possible connection issues.

• If there are questions that are screened that you know you won’t want to take, we recommend proactively clicking the ‘remove’ button to remove them from the Q&A queue and allow other questions to come to the top.

• Please, ensure that you're in a quiet place to avoid background noise.  if there are multiple hosts or guest speakers, you can mute devices from your end, until it is your turn to speak.