Fireside processes email bounces automatically for clients using bounce reports sent to us by the House. In doing so, we mark bad emails as invalid in the system (as denoted by a small orange exclamation point next to the email address in the people record).
Ultimately, it is within your office's best interests to remove these emails from your system so that you can collect new ones for those constituents as they write to your office using the contact form. If those invalid emails are left in Fireside, the system will be unable to collect updated addresses for those individuals, as we do not automatically overwrite that field each time a new email is submitted. Removing them from the system gives your office the chance to contact those people via email once again in the future.
Hop into chat, or send us an email at help@fireside21.com, explaining that you need to delete invalid emails from Fireside. We will then take care of the rest and send you a file with the emails removed for your records! This process wipes out all of the invalid emails from Fireside.
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