Fireside State: How to Update the Contact Form Auto-Reply

Please Note: Only an Account Owner will have access to this function. 

1. Navigate to System Setting

2. Under Website select Contact Form

3. Scroll down to the field 'Auto-Response Settings'

You must enable the Send auto-response emails option, enter a From email address ([e-mail] can be used here), enter a From name (the name of your Member), and an email subject (Thank you for contacting me)

You can also set a delay (in minutes) of time between form submission and the email being sent. To send the message immediately, input 0

4. Update your message in the Auto-Response HTML body field

5. Copy/Paste (CTRL + SHIFT + V) your text into the Auto-Response Text field (Not all email clients support HTML formatting. This will ensure that the message is sent regardless of the user's email settings)

6. Hit Save in the top right 

7. You can send a test in the Auto-Response test. Enter your email address and select Send a Test. Please note that if a delay setting is enabled it will be ignored for the purposes of testing.