Devon Johnson
Articles
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Example Audience Types
Example Audience: Zip Codes Example Audience: Excluding Constituents within a Field Example Audience: Composite (Nesting) Audiences Example Audience: Form Letters Example Audience: Non-Subscriber...
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Opt-in Status for Constituents
What is an opt-in? Well, that’s pretty simple! An opt-in is our way of saying subscriber. If you have 1,000 opt-ins in Fireside, you have 1,000 subscribers. You’ll of course want to ha...
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Casework - FS Guide
The casework module is split into five sections (not counting an individual case), which work to ensure that the tools you need to track casework progress and communicate with stakeholders are av...
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Mailroom - FS Guide
The mailroom module is split into seven main sections. Mail that comes into Fireside generally goes into the inbox where it awaits logging by staff. In this state, the mail is an unlogged inbound...
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People Search - FS Guide
The people search icon is the magnifying glass at the top of the left navigation menu. This tool should be used whenever you need to find a constituent’s profile. The people search takes whate...
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General Dashboard - FS Guide
General My Mail - this panel offers you a breakdown of the mail currently assigned to you as well as their status My Forms - this panel offers you a breakdown of the form letters currently ...
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Quick Log - FS Guide
The quick log feature can be accessed by clicking the “+” icon towards the top of the left navigation menu. By default, this icon will open a fly out to log a message, but if you hover over i...
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Fireside Icons
When searching for constituent records, Fireside delivers all the information you need - right at your fingertips! The Search function not only searches for people, but also includes icons that g...
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Add A Person
Before you add a new person to Fireside, you should first search to check if that person already exists in your database. 1. Click the search icon on the left, and enter in your search query. If...
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District Mismatch
Although this is a rare occurrence, it is possible for the contact form to reject a constituent who lives very close to the border between two districts (oftentimes from a split zip code that is ...