TourTrack Integration

Overview

Fireside has partnered up with TourTrackr, an external application that allows offices to organize and manage their tour requests from start to finish. Our TourTrackr integration allows Fireside to collect data from an office’s Tour Request webform and send it through to the TourTrackr application. In addition to forwarding webform submissions, Fireside also sets permissions for TourTrackr users and provides a link into TourTrackr.

If your office is interested in using TourTrackr to handle requests, please contact [e-mail] so that we can configure your emanager to work with this integration.

Enabling TourTrackr Access for Staff

If your account is already configured but you would like to enable access for a staffer in your office, please follow the below steps. Note that an Account Owner with access to Settings must complete this task.

TourTrackr Permissions

TourTrackr permissions can be set from the user profile page under Settings (click a staffer’s name to adjust this permission). There are three permission levels: Ready-only, Edit, Access, or Full_Access. These permission levels have no value within Fireside other than to cause the appearance of the TourTrackr app icon in the navigation menu. The permissions are passed to TourTrackr where they are used to control access.

When the application is enabled and the logged-in user has a non-empty/non-null permission set in Settings, the TourTrackr icon will appear as the bottom icon in the left navigation menu. Clicking on this icon should take the user directly to TourTrackr.

General Note: Fireside does not send tour security information to TourTrackr because it contains PII, which

TourTrackr does not handle. To ensure that this information is not lost, it is recommended that CRM and/or

email destinations are used in conjunction with the TourTrackr destination.

 If you have any questions about collecting this information, please contact Fireside support at [e-mail] 

or via chat.