Casework Files, Attachments, and Draft Messages

Explaining the functionality of files, draft messages, and printed letters in the case overview that you can access along with the case information.

If you receive an attachment in a reply email that you would like to add to the list of case files, you can click the bookmark icon (see screenshot below) to add it to the list of file. To remove that file from the case files section, simply click the bookmark once again to it's unchecked.