Casework Messaging

Casework Messaging

Caseworkers can draft, send, and receive casework emails within their cases a...

Sending a Casework Email

Setting up a casework email in Fireside Casework email drafting and sending o...

Casework Email Form Letters and Templates

Selecting form letters for casework email: Form letters and templates have be...

Casework Files, Attachments, and Draft Messages

Explaining the functionality of files, draft messages, and printed letters in...

Casework Activity Inbox

The Activity Inbox is intended to display new emails that past recipients ha...

My Settings

The My Settings pop-out module allows users to update settings related to Cas...

Setting Up a Signature Block

We have enabled a way to easily and quickly modify signature blocks, just as...

Casework Email Template

Just like there is an email template that looks like the Member's letterhead ...

CCs on Casework Emails

Ever wondered if you could Cc people on a casework email? You can! You can Cc...

Receiving Casework Emails in Fireside

Incoming casework emails will now be routed into their corresponding cases. W...