Fireside State Casework Messaging

Fireside State Casework Messaging

Caseworkers can draft, send, and receive casework emails within their cases a...

Fireside State Sending a Casework Email

We’ve completely changed the way we do Casework email authoring/sending. All ...

Fireside State Casework Email Form Letters and Templates

Selecting form letters for casework email: Form letters and templates have be...

Fireside State Casework Files, Attachments, and Draft Messages

Explaining the functionality of files, draft messages, and printed letters in...

Fireside State Casework Activity Inbox

The Activity Inbox is intended to display new emails that past recipients hav...

Fireside State My Settings

The My Settings pop-out module allows users to update settings related to Cas...

Fireside State Setting Up a Signature Block

We have enabled a way to easily and quickly modify signature blocks, just as ...

Fireside State Casework Email Template

Just like there is an email template that looks like the Member's letterhead ...

Fireside State CCs on Casework Emails

Ever wondered if you could CC people on a casework email? You can! You can CC...