My Settings - FS Guide

The My Settings section allows you to customize your preferences when sending case emails. 

• Associating Replies 

  • Enabling this setting will automatically attach replies received back into the case. You will get an email notification indicating a reply was received, but the message will already be in Fireside.

    • Be sure to check the Activity Inbox if you don’t see the reply in your case.

• Default cc on Emails 

  • Enabling this setting will set your email as an automatic cc on all outbound casework emails you send.

• Default Template

  • Users can select their “go-to” template to appear on Casework emails

    • Should you rather use a custom signature block, you can set that as the default instead.

• Template Settings

  • Here you can personalize your email signature. 

  • Update the default template

• Signature Block

  • View and customize your email signature block here.